Refund and Cancellation Policy

Nothing. Timed mock exams, your results, practice and library reading are free for every signed in student, and Lap MD takes no payment from you at present. There is nothing to cancel and no refund can arise while that is the case.

If and when we offer a paid Pro plan, the price, what is included and the renewal period will be shown before you pay. Payments will be taken through Razorpay for payments in India or Stripe for international payments. Auto-renewal, if any, will be disclosed at checkout.

You will be able to cancel at any time yourself, from your profile page in the app, without contacting us and without a cancellation fee. Cancellation stops all future renewals. Access to paid features continues until the end of the period you have already paid for, after which the account returns to the free plan. Your progress, mock history and mastery data are kept, so nothing is lost if you come back.

A refund window of 7 days applies from your first purchase of a plan. Ask us within that window and we will refund that first charge in full. After the window, and for later renewals, charges are not refundable, though you can still cancel to stop the next renewal.

Write to support@lapup.app from the email address on your account, within 7 days of the charge, and include the payment reference. Approved refunds go back to the original payment method and usually reach you within five to seven working days after approval.

If a renewal payment fails we retry it. If it keeps failing, the account returns to the free plan. Partial periods are not billed.

We may decline a refund where an account has broken the Terms of Service, for example by sharing a sign-in or bulk exporting content.

Embedite Private Limited. For any billing question write to support@lapup.app and include the email address on your account.